Education

Tertiary

2004      Diploma of Information Technology (Systems Administration) Australian Qualifications Framework ICA50199

2004      Diploma of Business (Frontline Management) Australian Qualifications Framework BSB51001

2002      Statement of Attainment towards a Certificate IV in Assessment & Workplace Training                       Australian Qualifications Framework BSZ40198

2001      Graduate Diploma of Information Systems Management University of New South Wales

Industry

2007      ITIL Fundamentals Foundation Certificate

2004      Microsoft Implementing & Supporting Microsoft Windows XP Professional (MS2272)

2004      Updating Support Skills from Microsoft Windows NT4.0 to MS Windows Server 2003 (MS2208)

2001      Lotus Implementing a Domino Infrastructure R5

2001      Lotus Maintaining a Lotus Domino R5 Server and Users Infrastructure

Military

2006      Supporting Standard Operating Environment 125 Active Directory & Server

2005        Implementing Standard Operating Environment 125 Active Directory & Server

Work experience

Key Responsibilities

·     Remote help desk facility for break/fix support for small to medium sized companies who have outsourced all or part of their IT infrastructure.

·     Proactive management of Clients’ systems by regular performance tuning and capacity planning;

·     Offsite and onsite IT infrastructure support;

·     Liaison with staff at all levels of a client organisation;

·     Defining software, hardware, system and network requirements;

·     Analysing problems and providing recommendations aligned with ITIL processes;

·     Developing agreed solutions for implementing new systems;

·     Presenting solutions in written and oral reports;

·     Planning timescales and the resources needed to complete projects;

·     Project management in regard to design and implementation of preferred solutions;

·     Procurement, installation and management of equipment (hardware and software), where appropriate;

·     Design, testing, installing and monitoring of new systems;

·     Preparing documentation and presenting progress reports to customers;

·     Organising of training for users and other consultants;

Key Achievements

ü     I provided systems advice, guidance and solutions for the improvement and upgrade of Midland Redevelopment Authority’s existing production server and network environment.   I also provided the technical support and advice for the successful roll out of the Greentree Finance software package at the site.   I provided onsite server install support and technical advice to Addax Solutions as required for successful completion of this project and implementation of this software package at the site.

ü    I assisted with the development, implementation and provided agreed solutions for deployment of an upgrade to the network and IT systems for Wiluna Aboriginal Medical Services.   I assisted with the Server installation and network system rollout and completed an audit of sites existing and upgraded IT infrastructure for amendment of client’s technical documentation at Denver Technology.

ü   I provided break fix solutions and proactive advice to the Project Manager and fellow support staff involved with a server, client and network upgrade and migration for Marine and Civil Construction.   I was intimately involved with the planning and rollout of an ISO-Quality Control and Document Management System which incorporated the setup of a web interface for Intranet access.  I was also involved with the design and structure for data security and migration of data over to the new servers.   I managed the pre & post migration checks and resettlement of the legacy hardware infrastructure.   I also proactively introduced new procedures and processes to improve cost savings and the efficiency of IT support to the users at static and deployable remote sites.

Key Responsibilities

·          Performed first, second & third level technical support in accordance with (IAW) established procedures

·          Performed software installations and upgrades in accordance with established procedures

·          Reported any security breaches to Regional management staff IAW established procedures

·          Installed and upgraded to new equipment IAW procedures

·          Replaced defective equipment with spares or organised warranty repair or replacement

·          Administered Users & Groups within Windows NT & Active Directory (AD) environments

·          Configured printers and print resources within Windows NT and AD environments

·          Administered file security & resources within Windows NT and AD environments

·          Managed data storage on various RAID, NAS and Network Appliance hardware devices

·          Mentoring of  ICT Service Support (Entry) staff as required

·          Monitored and audited access to resources

·          Backup and restoration of files and folders from NAS or various backup software

Key Achievements

ü      I successfully planned and managed upgrade of servers and workstations at various Department of Defence sites to approved Standard Operating Environment (SOE).   Upgrade to Versions 124 (Windows XP) and 125 (Windows Server 2003).

ü      I successfully planned managed and moved active network, Server and encryption equipment at specific Defence location.   Site upgraded from Asynchronous Transfer Mode (ATM) to Gigabyte technology with server and encryption equipment moved & configured without loss of services to customers.

ü      I was employed as a Team Leader and successfully delivered reliable & robust Information, Communication and Technology capabilities for the Defence Restricted and Secret Networks to local and remote sites within Western Australia using various human and non-human resources.

Key Responsibilities: 

·        Planned, Managed and advised on the efficient employment of human and non-human resources for             communications and information systems in support of management’s objectives.

·          Interpreted and drafted detailed and complex plans, policy, doctrine and instructions for the deployment, employment and management of a variety of communication and information systems equipment.

·          Appraised, designed and monitored telecommunication links, network and system performance, especially for sustained availability and security breaches.

·          Assisted in project management as a team leader for smaller projects or as a team member for major Defence acquisition projects.

·          Liaised with and advised both military, government and non-government senior management of IT and IS capabilities whilst positioned domestically or overseas.

·          Provided technical advice and input for completion of site configuration, infrastructure and interface policy and documentation.

·          Prepared and presented both written and verbal briefs to management at all levels within various organisations.

Customer Service and Information Systems Tasks

·          Provided first level repair and technical support including the replacement of spare and defective equipment.

·          Liaised with customers at all levels within both government and non-government organisations.

·          Provided training and supervision of user / customer service at all levels.

·          Coordinated and assisted with software and hardware installations IAW established procedures.

·          Liaised with on-site security staff for the provision of system access IAW outlined procedures.

·          Maintained access to Defence node equipment including computer room, servers and data communications cabinets.

·          Responded to requests for support, analysed customer needs, provided solutions/courses of action and follow-up support.

·          Planned contingencies for and the rectification if information systems difficulties/outages whilst in-barracks and deployed overseas.

Resource Management

·          Performed system support (Asset Management) for Communications and Information Systems equipment (valued at $6M).

·          Provided advice on inventory management and replacement issues for hardware and software at supported site.

·          Oversaw accounting, control and security of large holdings of communications and information systems equipment/stores.

·          Monitored secure storage of spares and equipment both in-barrack and when deployed.

·          Maintained on-line spares including return of defective or recall equipment as required.

·          Distributed and relocated hardware both in-barrack and when deployed.

·          Prepared unit equipment and personnel for overseas deployment.

·          Liaised with logistics personnel at all levels within both government and non-government organisations.

Key Achievements:

ü      Built, implemented and managed the first Department of Defence SOE infrastructure for a Government Security organisation which was deployed into Central Asia in 2001.

ü      Successfully planned, managed and put into service upgraded Defence SOE infrastructure whilst deployed into the Middle East in 2003.   Migrated data configured active network & server equipment including LAN/WAN communication and interface technologies without loss of services to customers.

ü      Planned, organised and implemented the first large geographical and dispersed IT enterprise with multiple domains for multi-international governmental agencies that spanned several countries which included regions in Australia, Asia and the Middle East

Key Responsibilities:

·          Planned and managed communications nodes to provide the medium for the command and control of subordinate units, headquarters and formations.

·          Planned and managed the installation, maintenance and operation of dispersed and static single and multi-channel radio and satellite systems.

·          Managed the issue, control and security of widely dispersed, highly classified and sensitive cryptographic systems.

·          Demonstrated a command of highly specialised technical skills across a broad range of technical functions, and       was accountable for outcomes of others.

·          Demonstrated specialised knowledge with depth in some areas with an ability to analyse information and concepts at an abstract level by producing unit, formation and theatre level technical signals and operating instructions.

·          Provided advice to senior officers, various government organisations and non government organisations on the       employment, survivability and disposition of all electromagnetic systems.

Customer Service and Communication Tasks

·       Advised clients on telecommunications matters and respond to requests for support, analyse customer needs, provide solutions and follow-up support.

·          Planned contingencies and rectified communications difficulties/outages.

·          Liaised with other business units to ascertain requirements for equipment.

·          Liaised with public service departments and other government officials.

·          Prepared and presented both written and verbal briefs to management.

·          Received, comprehended and relayed written and verbal messages.

Resource Management

·          Managed telecommunications assets to the value of $6M.

·          Oversaw accounting and control large holding of telecommunications equipment/stores.

·          Distributed stores to other agencies.

·          Prepared unit equipment and personnel for overseas deployment.

Key Achievements:

ü     Successfully planned, established, maintained and managed the deployable Communications and Information Systems network infrastructure required for a major Defence Head office during tenure.

ü      Successfully planned, established and maintained the Communications and Information Systems network               infrastructure whilst deployed domestically and overseas which was required for various Government Security  organisations.

 Referee's 

COLIN SCOTT 

Title:                           Western Australia Denver Support Centre Manager

Division:                      Denver Technology

Telephone:                  (08) 9423 8050 or 0411 231 985

E-mail:                        colin.scott@denver.com.au

Relationship:                Current Manager

DAMIAN BUNYAN 

Title:                           ICT Security Manager,

Division:                      Defence Support – Western Australia

Telephone:                  (08) 9285 6936 or (08) 9311 2087

E-mail:                        Damian.Bunyan2@defence.gov.au

Relationship:                Previous Supervisor

Address:                      Campbell Barracks, Cnr Alfred Road & West Coast Hwy, Swanbourne, WA 6010 

KARREN HUBBARD 

Title:                           Manager Information Systems Office,

Division:                      Defence Support – Western Australia

Telephone:                  (08) 9311 2583

E-mail:                        Karen.hubbard@defence.gov.au

Relationship:               ICT Team Leader - Perth Metropolitan

Address:                     Riverside Road, East Fremantle, WA. 6158 

SKILLS SUMMARY

Last Updated ( Friday, 26 September 2008 )