ࡱ> q` )bjbjqPqP 1j:: !unnnnnnn8n t< p!!!!a" " "q/s/s/s/=/050<$>h@N4<n$a"a"$$4<nn!!I<;(;(;($n!n!q/;($q/;(;(VS+nni,! @x |q%-, 5.<_<0<9,0=AY&=Ai,=Ani,"L"6;(#,C#j"""4<4<M'"""<$$$$fDfnnnnnn   Elvira Byrnes ITS Manager Unit 8, 97-101 Howard Ave, Dee Why NSW 2099 Telephone: 0412 166 166 Email: elgaz@iprimus.com.au Elvira Byrnes ITS Manager Unit 8, 97 101 Howard Avenue, Dee Why, NSW 2099 Telephone: 0412 166 166 Email: elgaz@iprimus.com.au Objective To provide leadership, management and support of the technology infrastructure and direct the key technical strategies driven by business needs. To identify and lead initiatives to implement new and alternative technologies, increasing productivity and reducing costs. Summary IT Support Manager with 6 years of combined IT experience involving advanced systems and internal users support including hardware, software and network. Responsible for and instrumental in developing and improving the provision of support of the infrastructure and desktop/VPN users. Liaison with teams, individuals and vendors with strong customer focus. Working together with all business teams with resourcefulness and initiative. Current Projects Change-over to the new office security system Upgrade of the photocopiers Telephone system modifications Recent Projects Accomplished Establishment of ITS Support and Asia Pacific Integration of the infrastructures of the two companies after the merger including network and telephone system Relocation of the entire infrastructure as a part of the move to the new office Integration of a third company after its purchase Establishment of backup procedures Creation of the Common Desktop Environment Establishing end-user support Establishment of antivirus and patch-management Cost analysis of telephone/mobile bills and migration to one provider Negotiation of contract to upgrade photocopier facilities across three offices Security system evaluation and recommendations Project of further savings on the telephone bill trial implementation of the Internet phone Systems/Software/Hardware Experience Windows 2000 and 2003 infrastructure administration Windows 95, 98, ME, NT, 2000, XP Provision of Helpdesk support on-site, telephone and on-call IT Security Principles and security products Broad range of software and hardware installation, configuration and problem solving Cisco/Nortel routers/switches Network patch panel management Backups with Veritas BackupExec and CA ArcServ Cisco PIX 515 Firewall Appliance and CheckPoint Firewall-1 exposure HP Storage Hardware IBM/Dell laptops/desktops Philips PABX GE security system ADSL, ISDN Key Employment History 2003 Present Hyperion Solutions Australia IT Support Manager, ANZ Hyperion is the global leader in enterprise software and services for Business Performance Management. Business Performance Management software enables organizations to translate strategies into plans, monitor execution, and provide insight to improve both financial and operational performance. Infrastructure management of four offices across Australia and New Zealand. Responsible for identifying, designing and managing the development of infrastructure and software solutions to ensure the achievement of the organisations business information requirements, and meet its overall strategic business plan. Identifying and leading initiatives to implement new and alternative technologies, increasing productivity and reducing costs. User support and training in line with current and future IS technology solutions. Working closely with the ITS team in the U.S. headquarters to ensure high availability of the network and high level of service to internal customers. Developing strong and co-operative relationships across all business areas, key suppliers and business partners. Goals: to effect infrastructure merger and office relocation, to integrate a third companys infrastructure, establishment of communication and support of four offices; contract negotiations and vendors management. 2003 Brio Software (now Hyperion) IT Support Manager APAC Infrastructure management of Asia Pacific region. Managing a network/desktop support team of colleagues from China, Japan, Hong Kong and Singapore. Responsible for the direction and continual delivery of Information Technology infrastructure services and support, including systems and network infrastructure - local and wide area, telecommunications, desktop and helpdesk services, backup and recovery. Goals: to establish strategies for helpdesk, support; to negotiate and manage equipment and software; provision of stable and secure network and desktop environment; to make improvements to the current network setup and procedures. 2002 2003 Mobile Innovations Ltd Network / Security Support Delivering network users management, security monitoring/auditing/benchmarking, desktop and network troubleshooting, software and hardware installation and troubleshooting, liaison with team leaders on technical issues, logging and prioritising and performing jobs on a 45 server network (NT, 2000, Linux and Solaris) with 80 users. Achievements: proactive monitoring of the network, timely and proper resolution of network and desktop issues, timely completion of the projects set, good working relationship with the rest of the IT staff and the users, security of the DMZ web servers, established a procedure of security updates for the DMZ web servers through HfNetChk and configuration tightening according to the Centre of Internet Security guidelines, Cisco PIX Firewall OS upgrade, was elected second in the run for Employee of the Month in June 2003. 2001 2002 Fujitsu Australia Ltd Hardware & Software Sales Coordinator Provision of support to Account Managers, preparation of tender responses, processing and following up hardware/software sales orders, preparation of technical quotes and delivery of customer service. Achievements: customer satisfaction with the service, timely order processing and follow-up, assistance with returns and replacements; built very good customer relations with WA Police Service; timely and precise tender preparation and submission. 2000 2001 Computer World Integration / Customer Service Engineer Integration of new computer systems and their testing. Support and troubleshooting of customers systems. Achievements: prompt fulfilment of customer orders through improvement of assemble and install procedures; improvement of customer queries/repairs response. Qualifications & Training Education / Professional Development - University & College 2005Excelling as a First-time Manager or Supervisor  HYPERLINK "http://www.skillsoft.com.au" www.skillsoft.com.au 2004 currentCertificate IV in Life Coaching  HYPERLINK "http://www.lcia.com.au" www.lcia.com.au 2003 RH253 RedHat Linux Network and Security Administration  HYPERLINK "http://www.redhat.com.au" www.redhat.com.au 2003Introduction to Intrusion Detection Systems (hands-on using Snort)  HYPERLINK "http://www.auscert.com.au" www.auscert.com.au 2002Microsoft Certified Systems Engineer (MCSE) Windows 2000 Subjects: Windows 2000 Pro; Windows 2000 Server; Windows 2000 Network Infrastructure; Windows 2000 Directory Services Infrastructure; Designing Security for Windows 2000 Network; Installation, Configuring and Administration of Internet Security and Acceleration Server 2000; Administration of Exchange 2000 Server. 2002Network Security Essentials and Hacking Windows Masterclass Seminars 2001NetPrep Computer Networks NANS (NACSE Associate Network Specialist Certified)  HYPERLINK "http://www.nacse.com" www.nacse.com Subjects: Network Fundamentals, LANS, WANS, TCP/IP2000Certificate of Computer Engineering Computer Service & Repair (Distinction)2000Certificate III in Business (Office Administration & Secretarial Studies)1999NCC International Diploma in Computer Studies (Validated by Cambridge University) Major: Computer Science  HYPERLINK "http://www.ncc.co.uk" www.ncc.co.uk Subjects: PASCAL Programming; Web Publishing - HTML; Computer Systems; Software & Information Processing; Computer Programming; Mathematics for Computing; Computer Networks; Data Structures1992 1996Bachelor of Education  HYPERLINK "http://www.pglu.ru/information/intrel/intrel_EN.shtml" www.pglu.ru/information/intrel/intrel_EN.shtml Majors: English, Linguistics, Psychology Additional Information Interests: Reading, music, martial arts, golf References: Available on request     ____________________________________________________________________________ Elvira Byrnes  PAGE 3   #./?uvyövbVD5hQ5CJOJQJ^JaJ#hEhj65CJOJQJ^JaJhEhj6CJ\aJ&hP%hj65CJ OJQJ\^JaJ hP%5CJ OJQJ^JaJ hP%CJHaJHh'hj6CJHaJHh8g5CJaJhQ5CJaJh/hj65CJaJh:>hj6OJQJ^Jh/hj6CJ(aJ(hP%CJ(aJ(h/hj65$jh:>hj65OJQJU^Jh:>hj65OJQJ^J    #/01234$If$If $$Ifa$ q$If^q ))456789:;<=>?lIkdֱ$$If400 [$S$    a f4 ?$If`?$?dx$If`?a$ $$Ifa$& ' ( 2 3 @ A I J   d<$a$$d&d-DM NP^'x$d&d-DM NP]^gdP% % & ( 2 6 ? 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