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Contact Details

Name:

Gavin White

Address:

11/15 Koolang Rd
GREEN POINT    N.S.W.     2251
AUSTRALIA

Phone:

02 4369 6285

Mobile

0401 864 338

Email Address:

thewhitehouse007@hotmail.com

 

Summary:

I have 12 years experience working in the IT Industry, responsible for the installation, management and maintenance of the IT Infrastructure for large corporations including IBM, Gartner Consulting, Corporate Express and The Department of Education and Training.

 

I am a valuable and pro-active team player, with supervisory experience as a team leader of 5 members. Throughout my career, I have strived to deliver the best service and value for money by keeping company profit in mind, and I bring this to every project on which I work. I have implemented systems which play a vital role in attaining contracts, some worth over $10M, and designed systems that reduce total cost of ownership. I have a solid commitment to improving IT systems through:

 

·         Network Infrastructure redesign

·         Computer System Configurations and Tuning

·         Database System Configuration and Tuning

·         Exchange Server Installation and Configuration

·         Client Security and Monitoring

·         Active Directory Service Implementations

·         Total IT Infrastructure redesign and installations

 

I hold a Diploma in Information Technology (Network Engineering), and certifications in MCP, MCSA, CompTIA A+ and CompTIA Network+.

 

I have also completed courses in OH&S, Senior First Aid, Help Desk, Communications and Project Management. As a result, I can offer you a combination of practical experience and up to date theoretical knowledge, coupled with an obsession for computer technology that began when I was 11.

 

 

 

Education/Qualifications

Institution:

Petersham Technical College (TAFE)

City/Country:

Sydney/Australia

Qualifications:

Diploma Information Technology (Network Engineering). Cisco Certified Network Associate (CCNA).

Results:

CREDIT based on transfer from Spherion Education

Completed:

July 2003 - November 2006



Institution:

St Johns First Aid

City/Country:

Gosford/Australia

Qualifications:

SFA – Senior First Aid

Results:

PASS

Completed:

November 2009

 

 

 

Institution:

Pronto Xi

City/Country:

Sydney/Australia

Qualifications:

Pronto Xi – Proscreen Customizer, Roles & Security, Customer Relationship Management

Results:

Non Test based

Completed:

April 2008

 

 

 

Institution:

Spherion Education

City/Country:

Sydney/Australia

Qualifications:

Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional.

Results:

All 5 tests scored above 92% (895/900 & 877/900)

Completed:

July 2003 – December 2004

 

 

 

Institution:

Spherion Education

City/Country:

Sydney/Australia

Qualifications:

CompTIA Network+ Service Technician

Results:

Test Scored 93% (833/900)

Completed:

July 2003 – December 2004

 

 

 

Institution:

Spherion Education

City/Country:

Sydney/Australia

Qualifications:

CompTIA A+ Service Technician

Results:

All Tests scored 100% (900/900)

Completed:

July 2003 – December 2004

 

 

 

Institution:

Kincumber High School

City/Country:

Kincumber, Gosford

Qualifications:

HSC Band 4 (75%) for Information Processes and Technology

Completed:

1997 - 2002

 

Employment History

Ken Duncan Panographs Pty Ltd

Start Date:

February 2008 - Current

Position/Title:

IT Manager

Employment Status:

Full-Time

 

Responsibilities:

 

Responsible for the development, maintenance and promotion of Ken Duncan highly successful website in addition to hardware and software troubleshooting on Windows, MAC and Linux O/S, providing support for Ken Duncan’s 5 remote locations.

 

Achievements:


At Ken Duncan I aim to achieve the following;

  • Improve Website Marketability and prioritize administration
  • Improve the Ken Duncan IT department, Service Levels
  • Implement an Exchange Server (Messaging System) and Entry-level server Infrastructure.
  • Accelerate company growth through reliable IT Infrastructure and Management.
    .

 

Emagine International

Start Date:

May 2005 – February 2008

Position/Title:

Systems Administrator

Employment Status:

Full-Time

 

Responsibilities:

 

Manage plan and maintain the hardware and software for Emagine International’s IT Systems. Also Providing technical support to approximately 30 + Staff.

 

Achievements:


At Emagine I performed several infrastructure upgrades and improvements including;

  • Migrating servers into a dedicated server room.
  • Installed a Server Rack;
  • Installing an Air-Conditioning system;
  • Reconsolidated Domain Security;
  • Implemented Company Cisco VPN and PIX Firewall;
  • Setup Internal Web Server;
  • Upgraded Staff Workstations and
  • Implemented an Exchange 2003 Server (Messaging System), among many other responsibilities.
    .

 

Self Employment

Start Date:

Jan 1996 – May 2005

Position/Title:

Owner/Manager (Technology Consultant/Support Technician)

Employment Status:

Owner/Contractor

 

Responsibilities:

 

Provided a high level of customer and computer support services to a collection of private and business users.

 

Achievements:

 

From my own Management and Initiative I Supported over 150 clients, most based on the Central Coast, extending to Mogo and Brisbane and maintaining my high reputation for service.
.

 

ASI Solutions

Start Date:

March 2005 – May 2005

Position/Title:

Roll-out Coordinator

Employment Status:

Contract

 

Responsibilities:

 

Coordinated a team of Roll-out Technicians, performing PC Roll-outs for over 120 sites for The Department of Education Sutherland District.


Achievements:


Over the course of the Contract:

  • Managed and coordinated the team during roll-outs;
  • Resolved issues that arose at the sites;
  • Liaison with the project manager and
  • Ensure the defined targets were met.

.

 

Corporate Express

Start Date:

Nov 2004 – Dec 2004

Position/Title:

Auditing Officer

Employment Status:

Contract

 

Responsibilities:

 

Auditing Printing systems within South East Area Health Hospitals.


Achievements:

 

  • Ensured all Audits were accurate and precise;
  • Performed common auditing tasks.
    .

 

Gartner Consulting

Start Date:

Oct 2004 – Nov 2004

Position/Title:

Kiosk Help Desk Personnel

Employment Status:

Contract

 

Responsibilities:

 

Maintained Kiosk systems and provided one-on-one support to customers of Gartner who made use of the kiosk.


Achievements:

 

Conversed with customers of Gartner, consisting of many CEOs and Managers of large enterprises.

Delivered Outstanding service too the clients of Gartner.

 

Scania Australia (NSW Branch)

Start Date:

Jun 2004 – Sept 2004

Position/Title:

Warehouse Clerk

Employment Status:

Full-time

 

Responsibilities:

 

Initially responsible for coordination and preparation of Stock Taking for the spare parts warehouse.


Achievements:

 

My great work led me to an extended contract as a warehouse clerk managing a team of spare-parts personnel in order to bring the warehouse 'back into order' after a computer/network systems upgrade.
.

 

IBM Australia

Start Date:

Jul 2000 - Aug 2000

Position/Title:

RS/6000 Technical Support

Employment Status:

Casual – Work Experience

 

Responsibilities:

 

Supported RS/6000 Unix Server systems Hosted by IBM.


Achievements:


Performing Backups, Restorations and System Services.
Provided a consistent level of service and accuracy working hard to keep all involved customers satisfied.
.

 

Skill Summary

Non Technical Skills Courses:

Workplace People skills, Self Management, Help Desk Problem Solving Techniques, Project Management, Extended Customer Support Techniques, Communication,

Technical Experience Skills:

 

Windows Server,

Exchange 2003,

RedHat Linux,

SUSE,

Apache systems,

Oracle systems,

RS/6000 (High-End Servers),

AS/400 (Mid-Range Server),

Entry Level Server Hardware,

Cisco Networks,

Wireless Networks,

DLT/DTO Backup systems.

 

Other Skills/Awards:

Musicianship (Piano), Chemistry, Aviation Pilot, Electronics Skill Set, Structured Programming, Office/Home Maintenance

Interests:

Computers, Programming, Networking and Hardware
Rail, Aircraft, Mechanical, Electronics, Travel, Space, Model Trains.

Availability:

Within 2 Weeks

 



 

Referees

Rosemary Hay

Phone:

0425 814 027

Organisation/Position:

Emagine International / HR & Accounts Manager


Broughan Macklin

Phone:

0416 166 200

Organisation/Position:

Emagine International / Previous IT Manager