Screen Too Small
Q: I can't see all of the Bill on the Screen.

A: The culprit is the screen resolution.
Your screen is set to less than 1024 x 768 pixels. Probably 800 x 600 pixels.
If that's right, try raising the resolution a notch.

How to check your Screen Resolution:-
[Win XP]
1: Right click on the Desktop.
2: Select "Properties".
3: Select "Settings" tab.
4: The setting is in the window named "Screen Resolution".
5: Slide the pointer a little to the right to raise the resolution. 

[Vista]
1: Right click on the Desktop.
2: Select "Personalize".
3: Select "Display Settings".
4: The adjustment is in the bottom half of the window named "Resolution".
5: Slide the pointer a little to the right to raise the resolution.

Transferring Tenants
Q: How can I transfer a tenant from one property to another?

A: Remember the system revolves around the Rental Property, not the Tenant.
To transfer a tenant from one property to another just change the "Tenant Code" on the "Property Details" tab.

Trial Period
Q: The program thinks I've been using it for 6months.

A: Until the program is registered, you can't enter data with a previous date.

Run-Time Error #68
Q: I get a run-time error 68 when I try to Backup.

A: This usually happens if you are backing up to a Floppy on A: drive.
Either, there is no disk in the Drive, it's full, it's "Write Protected" or it's faulty. Try another disk.

Run-Time Error #13
Q: I get a "RunTime Error '13' Type Mismatch" When I try to view expenses by date.

A: This will be caused because there's a faulty line in the Expense data. It will probably be an illegal Date. If you can't see a problem with Dates, there may be a blank line.
To check this, click the mouse just under the last line displayed. If the line turns blue, click "Delete".
That should fix it.

Tenant History
Q: How can I print a report that gives me the tenant's rental history?

A: Click "Ledger". Select the appropriate Property in the "Choose Property" box. Click "Print Report".

Periodic Reminders
Q: Is there any user defined alert, such as 60 days before a lease expires?

A: Use the "Reminders" box. Click "Reminders button. This can be configured for any of the Tenants. The reminder will display in Blue in the box at the bottom of the screen.

Printing Reports
Q: How do you get a report?
Say 20 people came in today and paid their rent, I want a report showing all of them on one page, how do I get that?

A: From the Main screen,
1: Click the "Reports" button.
2: Select the "Start Date" and "End Date".
3: Tick "Include Receipts".
4: Select "Income Only".
5: Click "Ok".
6: Click "Print".

Multiple Tenants
Q: I have a total of 6 tenants but only one building.

A: Because the program is based on Buildings and not Tenants, you'll have to set it up as though each apartment is a separate building.
As long as the "Property Codes" are unique, the rest of the Address details can be the same.

Dishonoured Check
Q: What do I do when a Check bounces?

A: Where a Check is dishonoured, you simply enter the receipt again with a minus amount.
Any associated Bank charges are entered in the "One Off Charge" in the Charges section.

Quarterly or Yearly Charges
Q: Can I use this program to process Bills Quarterly or Yearly?

A: The program is written so billing can be done anytime - weekly, monthly, quarterly or yearly etc.
The procedure is the same. Lets look at Quarterly billing.
Having set up the system, you "Print the Bill" then "Update the Ledger".
Now, This "Updating" effectively brings all the balances forward ready for the next period. During the next 3months, any Receipts can be entered
BUT DON'T "UPDATE THE LEDGER" at this time.
A new Bill can be printed at anytime during the Quarter which will reflect these Receipts showing the current balance. Make sure you Un-tick the "Apply Charges" box otherwise the quarterly charge will be added again.

When the Due date arrives, Print the final Bill and then Update the Ledger.
The system is now ready for the next period. The Billing Period can be whatever you want.
In "Configure", set the "Billing Charged by" to Month .
When you go into "Billing", and the "Select Process" Window comes up, change the box to reflect the period (eg: Jan. to Mar 2009.).

Let's take an example:-
"Suite 1" is charged $1000 every 3months.
You've printed a Bill for "Suite 1" for $1000 and "Updated the Ledger". This means the Ledger now shows them owing $1000.
Next month you could print another bill for them and it would still show them owing $1000 (make sure you un-tick the "Apply Charges" box). Provided you DONT Update the Ledger, you can continue to print bills every month and nothing would change.
Say you sent the original Bill out in January, then in February he pays $500 which you enter in the "Receipt" section. If you now print another Bill, it will show the payment and show the Balance as $500. In March he pays the balance of $500 which you again enter in "Receipts".

Note: You must be using version 6.4.3 or later.

Changing the default Company 'MyBus'
Q: No matter how many times I change the name of the company code (the one that says "MyBus") and press
save, it always changes back to "MyBus".... when I add additional ones, it's ok... it's just the first (default) one I can't change...

A: That's how it's designed.
It prevents the system crashing where a user deletes the "MyBus", leaving no Company.
You should leave the "MyBus" and Add your own Company Name.
Subsequently, it will always open with the Last Company used.

Reprint a Bill
Q: Can I re-print a Bill with changes.

A: Reprinting a Bill with changes can be done, but requires a little bit of work.
Go into "Ledger" and have a look at how your data was saved. You'll see that when the Bill is "Posted" it prints several lines representing the Charges (or Receipt) for that property for that period, followed by a line "Bill Processed".
To re-do a Bill for a given month, you will have to delete ALL the entries for that tenant for that period (INCL. THE "Bill Processed" line).
Then you can make whatever changes you require and reprint the Bill.
Don't forget to "Post" it by clicking "Update the Ledger" when you've finished.

Backup Problem
Q: When I try to backup, the source folder is the same as the backup folder and it won't let me change where to backup.

A: Setting the Backup Folder in landlordPLUS is done from "Edit", "Configure", then click the "Backing up" tab.
You can select "A:" if you want the Floppy, otherwise select an appropriate Folder and d/click it to Select it.
I suggest you use the default folder which will probably be "C:\landlordPLUS\Backup", but you can create one anywhere you like and use that.

I use 3 Backup Folders and rotate them each month. That way I've always got 3 months Backup.

Clear an outstanding Debt
Q: When a Tenant vacates leaving an outstanding debt, how do I clear it before entering a new Tenant?.

A: Check your current version (click "Help", "About"), if it's 6.5.5 or earlier, download and install the latest version.

If a tenant leaves owing money, you have to zero the Ledger for that property before linking to a new tenant, otherwise the amount owing will be brought forward to the new tenant.
Click 'Tenants' and select the required Tenant.
Click 'Edit', 'Bad Debt'. The amount shown, is the outstanding Balance for this Tenant.
Type in an 'Extra Description' if required.
Click 'Save', 'Exit'.

To make sure it worked, click the 'Ledger' button and check the last entry.

Tax Column not required on Bills
Q: Is there a way to stop printing the Tax Column on the Bills?.

A: Check your current version (click "Help", "About"), if it's 6.5.91 or earlier, download and install the latest version.

Click 'Edit', 'Configure'.
Click 'Change Default Headings'.
This should bring up the list of Default Headings for the Bills.
Look for the line 'Name of Tax' etc. Make the box blank.
Click 'Save', 'Exit'.

2 Computers - Using landlordPLUS on
Q: Can I use landlordPLUS on 2 Computers and syncronize both machines?.

A: Yes, when running landlordPLUS on 2 computers, you can Backup the data from computer1 and Restore it to Computer2.
First check your current version (click 'Help', 'About'), if it's earlier than 6.6.2, download and install the latest version.

NOTE: You cannot install on one computer then Copy the Folder and Paste it to the other computer.
That will NOT work.

This is the procedure:-
1: Install the program on each computer separately.
2: Input your information (Tenants and Properties etc.) onto the Main PC.
3: Backup this data to a removable storage device (Floppy or Memory Stick).
4: Transfer removable storage device to 2nd. PC and Restore.
The 2nd. PC can then be worked on and new data added. When finished, reverse the above procedure to update the info on Computer1.

Email an Invoice
Q: How can I Email a Receipt or Invoice?.

A: The easiest way is to get one of the many free programs that print to a PDF file.
Try "BullZip PDF Printer"
Go to  http://www.bullzip.com/products/pdf/info.php  to get it.

Once you've installed it, it will appear in your Printer list.
When you want to print a document, select the "BullZip" instead of your normal printer.
It will give you the Invoice as a PDF file which you can then attach to an email..