Q: I can't see all of the Bill on the Screen

Screen Too Small
Q: I can't see all of the Bill on the Screen.

A: The culprit is the screen resolution.
Your screen is set to less than 1024 x 768 pixels. Probably 800 x 600 pixels.
If that's right, try raising the resolution a notch.

How to check your Screen Resolution:-
[Win XP]
1: Right click on the Desktop.
2: Select "Properties".
3: Select "Settings" tab.
4: The setting is in the window named "Screen Resolution".
5: Slide the pointer a little to the right to raise the resolution.

[Vista]
1: Right click on the Desktop.
2: Select "Personalize".
3: Select "Display Settings".
4: The adjustment is in the bottom half of the window named "Resolution".
5: Slide the pointer a little to the right to raise the resolution.

Transferring Tenants
Q: How can I transfer a tenant from one property to another?

A: Remember the system revolves around the Rental Property, not the Tenant.
To transfer a tenant from one property to another just change the "Tenant Code" on the "Property Details" tab.

Trial Period
Q: The program thinks I've been using it for 6months.

A: Until the program is registered, you can't enter data with a previous date.

Run-Time Error
Q: I get a run-time error 68 when I try to Backup.

A: This usually happens if you are backing up to a Floppy on A: drive.
Either, there is no disk in the Drive, it's full, it's "Write Protected" or it's faulty. Try another disk.

Tenant History
Q: How can I print a report that gives me the tenant's rental history?

A: Click "Ledger". Select the appropriate Property in the "Choose Property" box. Click "Print Report".

Periodic Reminders
Q: Is there any user defined alert, such as 60 days before a lease expires?

A: Use the "Reminders" box. Click "Reminders button. This can be configured for any of the Tenants. The reminder will display in Blue in the box at the bottom of the screen.

Printing Reports
Q: How do you get a report?
Say 20 people came in today and paid their rent, I want a report showing all of them on one page, how do I get that?

A: From the Main screen,
1: Click the "Reports" button.
2: Select the "Start Date" and "End Date".
3: Tick "Include Receipts".
4: Select "Income Only".
5: Click "Ok".
6: Click "Print".

Multiple Tenants
Q: I have a total of 6 tenants but only one building.

A: Because the program is based on Buildings and not Tenants, you'll have to set it up as though each apartment is a separate building.
As long as the "Property Codes" are unique, the rest of the Address details can be the same.

Dishonoured Check
Q: What do I do when a Check bounces?

A: Where a Check is dishonoured, you simply enter the receipt again with a minus amount.
Any associated Bank charges are entered in the "One Off Charge" in the Charges section.

Quarterly or Yearly Charges
Q: Can I use this program to process Bills Quarterly or Yearly?

A: The program is written so billing can be done anytime - weekly, monthly, quarterly or yearly etc.
The procedure is the same. Lets look at Quarterly billing.
Having set up the system, you "Print the Bill" then "Update the Ledger".
Now, This "Updating" effectively brings all the balances forward ready for the next period. During the next 3months, any Receipts can be entered
BUT DON'T "UPDATE THE LEDGER" at this time.
A new Bill can be printed at anytime during the Quarter which will reflect these Receipts showing the current balance. Make sure you Un-tick the "Apply Charges" box otherwise the quarterly charge will be added again.

When the Due date arrives, Print the final Bill and then Update the Ledger.
The system is now ready for the next period. The Billing Period can be whatever you want.
In "Configure", set the "Billing Charged by" to Month .
When you go into "Billing", and the "Select Process" Window comes up, change the box to reflect the period (eg: Jan. to Mar 2009.).

Let's take an example:-
"Suite 1" is charged $1000 every 3months.
You've printed a Bill for "Suite 1" for $1000 and "Updated the Ledger". This means the Ledger now shows them owing $1000.
Next month you could print another bill for them and it would still show them owing $1000 (make sure you un-tick the "Apply Charges" box). Provided you DONT Update the Ledger, you can continue to print bills every month and nothing would change.
Say you sent the original Bill out in January, then in February he pays $500 which you enter in the "Receipt" section. If you now print another Bill, it will show the payment and show the Balance as $500. In March he pays the balance of $500 which you again enter in "Receipts".

Note: You must be using version 5.4.3 or later.

Remittance Slip
Q: I need a "Remittance" slip on the bottom of each Bill

A: Tenant Billing doesn't have this.
You should look at the Pro version called landlordPLUS available from http://home.iprimus.com.au/russg/landlrd.exe

2 Receipts per Page
Q: I want to print 2 receipts per page.

A: Tenant Billing doesn't have this.
You should look at the Pro version called landlordPLUS available from http://home.iprimus.com.au/russg/landlrd.exe

eMail an Invoice
Q: How can I Email a Receipt or Invoice?.

A: The easiest way is to get one of the many free programs that print to a PDF file.
Try "BullZip PDF Printer"
Go to http://www.bullzip.com/products/pdf/info.php to get it.

Once you've installed it, it will appear in your Printer list.
When you want to print a document, select the "BullZip" instead of your normal printer.
It will give you the Invoice as a PDF file which you can then attach to an email..

Transfer to a new computer.
Q: How can I copy Tenant Billing to a New Computer?.

A: The existing version cannot be 'Copied' and 'Pasted' to another computer.
A New copy of the program must be installed on the new computer, then the old data
transferred from the old computer to the new one.
This is the procedure-
1: Download the latest copy from http://home.iprimus.com.au/russg/tbill200.exe
2: Install it on the old computer. This is to update the present version.
3: Install it on the new computer. You MUST install into the same Folder on the new computer as on the old computer.
On an XP machine it will probably be C:\Program Files\Tenant Billing.
On Vista and later it will probably be C:\Users\Public\your name\Tenant Billing.
4: Copy from the old computer, all the files in the 'Tenant Billing' Folder.
5: Paste to the new computer overwriting the new installation files.